FAQs

Collection

Where are you located?

We are located at 595 King St, Newtown NSW 2042.

Do you deliver?

Unfortunately, not at this stage.

Online Preorders

How much notice is required?

We require at least two days lead time for your preorder.

We may need to close preordering earlier leading up to festive periods, such as Valentine’s Day, Easter, Mother’s Day, Father’s Day and Christmas, due to increases in demand.

How do I know if my order was successfully received?

You will receive a confirmation email within ten minutes of completing checkout via our online store.

If a confirmation email does not reach your inbox within ten minutes, please check your spam or junk folder. It’s most likely ended up there.

If you have not received a confirmation email within ten minutes, please email us at orders@ch-honeycakes.com.au or contact us via the contact form for assistance. 

What are your terms and conditions?

Please click here to view our terms and conditions.

Product

What are the storage instructions?

Refrigerate our products for up to one week

During transportation, avoid direct sunlight and high temperatures. Our honey cakes can be out of the fridge for no longer than 2 hours.

Are your honey cakes halal?

Yes.

Are your honey cakes vegetarian?

Yes.

Are your honey cakes vegan or dairy-free?

Unfortunately, no.

Our honey cakes contain honey, egg and dairy products.

Do your honey cakes contain nut products?

Yes.

Our original flavour contains walnuts and may contain traces of other nut products.

Our peanut butter flavour contains peanuts and may contain traces of other nut products.

All other honey cake flavours may contain traces of nut products.

Can I order a nut-free honey cake?

Unfortunately we do not have a nut-free version available due to the risk of contamination during production.

Do your honey cakes contain raw egg?

No.

Our honey layers, which contain egg, are baked at 180 degrees. 

Our cream fillings do not contain egg. 

Are your honey cakes gluten free?

Unfortunately, no.

Our honey cakes contain wheat flour.