FAQs

Collection 

Where are you located?

Collection is available from our home address in Campsie (2194) in Sydney, Australia.

Our home address will be located in the email confirmation you receive after making a purchase via our online store.

Please check your spam or junk folders for this email if it does not reach your inbox.

When can I collect an order?

Collection is available from our home address in Campsie (2194) Wednesday to Friday between 11:00AM-12:00PM and 5:00PM-6:00PM, and on Saturdays between 10:00AM-11:30AM, with the exception of NSW Public Holidays and temporary business closures for the purpose of taking annual leave.

Please be aware that our collection times are strict. A refund will not be granted if you miss your collection time. Please ensure that you are aware of our terms and conditions before placing an order.

Do you offer delivery?

Not at this stage.

Online orders

How much notice is required?

We require at least two days lead time for any traditional honey cake order.

Please be advised that during festive periods, such as Easter, Mother’s Day, Father’s Day, and Christmas, we may need to close preordering earlier due to increases in demand. 

How do I know that my order was successfully received?

Once you have completed checkout via our online store, you will receive an email with confirmation that your order has been received.

Please check your spam or junk folder if this email does not reach your inbox.

If you have completed checkout but have not received a confirmation email, please email us at orders@ch-honeycakes.com.au or contact us via the contact form.

What are your terms and conditions?

Please click here to view our terms and conditions.

Product

What are your storage instructions?

Refrigerate our products for up to 1 week, preferably in an airtight container.

During transportation, avoid direct sunlight and high temperatures. Our honey cakes can be out of the fridge for no longer than 2 hours.

Are your honey cakes halal?

Yes.

Sergey and I are committed to ensuring that all of our products are halal. We are very grateful for the overwhelming support of the muslim community.

Are your honey cakes vegetarian?

Yes.

Do your honey cakes contain nuts?

Yes.

Our original honey cake contains walnuts and may contain traces of other nuts.

Our peanut butter honey cake contains peanuts and may contain traces of other nuts.

All other honey cake flavours may contain traces of nuts.

Can I order a nut-free honey cake?

Not at this stage.

Are your honey cakes vegan or dairy-free?

No. Our honey cakes contain honey, egg and dairy products.

Can I order a vegan or dairy-free honey cake?

Not at this stage.

Do your honey cakes contain raw egg?

No. The honey layers, which contain egg, are baked through at 180 degrees. 

Are your honey cakes gluten free?

No. Our honey cakes contain wheat flour.

Can I order a gluten free honey cake?

Not at this stage.