Terms & Conditions

Please read the following Terms and Conditions carefully. You understand that by engaging our services, you agree to be bound by the following Terms and Conditions.

Cancellations and Changes

1. If you wish to change the collection date for your order, this must be requested at least five (5) days prior to the order’s original collection date.
2. For a full refund, request for cancellation must be made at least five (5) days prior to the order’s collection date.
3. If cancellation is requested less than five (5) days prior to the order’s collection date, the order is non-refundable. 
4. Requests for changes and cancellation must be expressed in writing to orders@ch-honeycakes.com.au. 
5. If an order is cancelled and a refund is issued, it may take up to five business days for the funds to reach your account. 

Collection

1. If you fail to collect your order on the collection date you have chosen, it is not guaranteed that we will hold onto your order for collection on another day and a refund will not be granted.

Returns

1. Should you be dissatisfied with the product you have received, you must notify us within five (5) days from receiving the product in question. 
2. In order for a full refund to be granted, we request that the product in question be returned to us for inspection. We reserve the right not to provide a full refund if the product in question is not returned to us.
3. Any other complaint not covered by relevant consumer laws will be subject to remedies at our discretion.